FAQ
MY ORDER SHIPPED BUT I NEED TO CHANGE THE ADDRESS.
SO SORRY FOR THE ISSUE! YOU SHOULD STILL BE ABLE TO UPDATE YOUR ADDRESS ON THE USPS WEBSITE! IF YOUR PACKAGE RETURNS TO US DUE TO AN INCORRECT ADDRESS, IT WILL BE CANCELED AND REFUNDED; YOU WILL BE NOTIFIED IF THIS HAPPENS.
CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER?
WE WILL BE HAPPY TO CHANGE THE SHIPPING ADDRESS FOR YOUR ORDER! PLEASE EMAIL OUR CUSTOMER CARE TEAM WITH YOUR ORDER NUMBER AND THE UPDATED ADDRESS ASAP, AS WE ARE ONLY ABLE TO MAKE CHANGES TO YOUR ORDER IF IT HAS NOT YET ENTERED THE PACKING PROCESS. PLEASE NOTE THAT CHANGES TO YOUR ORDER MAY BE LIMITED DURING PERIODS OF HIGH ORDER VOLUME, INCLUDING LAUNCHES AND PROMOTIONS.
CAN I CHANGE THE BILLING ADDRESS FOR MY ORDER?
OOPS! UNFORTUNATELY, WE ARE UNABLE TO EDIT THE BILLING ADDRESS ONCE AN ORDER HAS BEEN PLACED. NOT TO WORRY! IT APPEARS THAT YOU WERE ABLE TO SUCCESSFULLY PLACE YOUR ORDER. AS LONG AS YOUR SHIPPING ADDRESS IS CORRECT, YOU WILL BE ABLE TO RECEIVE YOUR ORDER.
CAN I MODIFY MY ORDER AFTER I’VE PLACED IT?
NO, UNFORTUNATELY WE CANNOT MODIFY ORDERS ONCE THEY HAVE BEEN PLACED. ALL SALES ARE FINAL. SO SORRY FOR ANY INCONVENIENCE!
UNFORTUNATELY, NO. ONCE AN ORDER IS PLACED, WE ARE UNABLE TO CANCEL OR MODIFY THE ORDER. ALL SALES ARE FINAL. SO SORRY FOR ANY INCONVENIENCE!
I RECEIVED A BROKEN ITEM(S) IN MY ORDER.
OH NO! YOUR PACKAGE MUST HAVE HAD AN EXTRA BUMPY RIDE! PLEASE EMAIL OUR CUSTOMER CARE TEAM WITHIN 14 DAYS OF DELIVERY WITH YOUR ORDER NUMBER, THE NAMES OF THE BROKEN BABIES, AND A PHOTO OF THE DAMAGED ITEMS. WE WILL GET BACK TO YOU ASAP! **DISCONTINUED ITEMS WILL BE ISSUED STORE CREDIT FOR THE AMOUNT PAID.
WHEN WILL MY ORDER SHIP?
OUR PRODUCTS USUALLY –USUALLY – SHIP WITHIN 3-5 BUSINESS DAYS (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS)! HOWEVER, IF WE HAVE SOME CRAZY PROMOTION OR A NEW LAUNCH, ORDERS MAY TAKE A BIT LONGER TO PROCESS, SO BE PATIENT MY FRIEND!! ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION VIA EMAIL WITH A TRACKING NUMBER.
HOW ARE SHIPPING RATES CALCULATED?
SHIPPING WITHIN THE CONTINENTAL UNITED STATES IS A FLAT RATE OF $5.99 USD. DOMESTIC ORDERS OVER $30 USD ARE ELIGIBLE FOR FREE SHIPPING!FOR INTERNATIONAL SHIPPING, THERE IS A FLAT RATE OF $9.99 USD. INTERNATIONAL ORDERS OVER $50.00 USD ARE ELIGIBLE FOR FREE SHIPPING!
ALL INTERNATIONAL ORDERS ARE SUBJECT TO CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. CUSTOMS AND DUTY FEES ARE NOT INCLUDED IN YOUR ORDER AND/OR SHIPPING TOTAL. IS NOT RESPONSIBLE FOR FEES ASSOCIATED WITH IMPORT. ALL FEES MUST BE PAID BY THE PARCEL RECIPIENT. PLEASE NOTE, IS NOT RESPONSIBLE FOR ANY SHIPPING DELIVERIES THAT MAY BE AFFECTED BY CUSTOMS, NATURAL OCCURRENCES, TRANSFERS FROM USPS TO THE LOCAL CARRIER IN YOUR COUNTRY OR AIR AND GROUND TRANSPORTATION STRIKES OR DELAYS.